Posted by on June 2, 2022

Website 1 stop

Customer Service

Company located in Monroe seeking for a CSR to manage customer queries and complaints, part of the task will also be to process orders, modifications, and escalate complaints across a number of communication channels.

Job Duties:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Schedule: Monday to Friday 8:30 a.m.to 5:00 p.m.

Pay Rate; $18-$20 per hour depending on experience.

To apply for this job email your details to sjalalian@1stopstaff.com

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