Company located in Monroe seeking for a CSR to manage customer queries and complaints, part of the task will also be to process orders, modifications, and escalate complaints across a number of communication channels.
Job Duties:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Schedule: Monday to Friday 8:30 a.m.to 5:00 p.m.
Pay Rate; $18-$20 per hour depending on experience.
To apply for this job email your details to sjalalian@1stopstaff.com
